Quality Policy

At Armonía Hostal, we are committed to providing lodging and customer service with high quality standards, focused on guest satisfaction, continuous process improvement, and compliance with applicable regulations, within the framework of the Central American Integrated System for Quality and Sustainability (SICCS).

Our management is based on the principles of sustainability, social responsibility, and operational efficiency, involving all employees as an active part of the quality system.

Principles and Commitments

Corporate Social Responsibility

Armonía Hostal promotes responsible practices that contribute to social well-being, fostering ethical relationships with guests, employees, suppliers, and the community, in compliance with the SICCS social sustainability approach.

Gender Equality

We guarantee conditions of equity, respect, and equal opportunities for men and women, without discrimination in recruitment, training, development, and labor conditions.

Employee Participation

Armonía Hostal will promote communication channels, internal meetings, training sessions, and suggestion mechanisms that allow staff to engage in identifying improvement opportunities, complying with procedures, and strengthening service quality, fostering a participatory, respectful, and commitment-oriented work environment.

Environmental Sustainability

Armonía Hostal is committed to operating under principles of environmental sustainability, promoting the responsible use of natural resources, the reduction of environmental impacts, and the implementation of best practices related to water and energy conservation, proper waste management, and environmental awareness for employees and guests, thus contributing to environmental protection and sustainable tourism.

Rejection of Illicit Activities

Armonía Hostal expresses its absolute rejection of all forms of human trafficking, commercial sexual exploitation, child labor, and illicit trafficking of cultural heritage. The Hotel is committed to promoting a culture of prevention, awareness, and responsible reporting, collaborating with competent authorities and strengthening respect for human rights, legality, and corporate social responsibility among its employees.

COMMITMENT TO CONTINUOUS IMPROVEMENT

The Management of Armonía Hostal is committed to maintaining and continuously improving the effectiveness of the Quality Management System by establishing and monitoring objectives, indicators, internal evaluations, result analysis, and improvement plans, ensuring compliance with applicable legal, regulatory, and quality requirements, as well as the satisfaction of guests and other stakeholders.

DISSEMINATION AND COMPLIANCE

The Quality Policy will be communicated, disseminated, and made available to all employees and stakeholders through internal meetings, physical postings, and digital media, ensuring its understanding, application, and compliance within the company's activities. Likewise, it will be periodically reviewed to ensure its validity and alignment with strategic objectives and the Quality Management System.

APPROVAL

General Management

Servicios de Hostelería, S.A. de C.V.